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MLS Resources
Answers to your MLS and listing questions, troubleshooting, and guidebooks.
MLS FAQs
The password is the same as your desktop login and is case-sensitive. Make sure you capitalize if necessary.
Only MLS staff can correct these once the listing is published. Send an email to suppport@dev-gsbor.pantheonsite.io with the MLS# and explanation of the error. Include any applicable documents, such as a signed contract showing the original or corrected date/price. Corrections are usually completed with 48 hours.
Only MLS staff can correct these once the listing is Closed. Send an email to suppport@dev-gsbor.pantheonsite.io with the MLS# and explanation of the error. Include any applicable documents, such as a signed contract showing the original or corrected date/price. Corrections are usually completed with 48 hours.
Only MLS staff can correct these once the listing is Closed. Send an email to suppport@dev-gsbor.pantheonsite.io with the MLS# and explanation of the error. Attach any applicable documents, such as a signed contract showing the original or corrected date/price. Corrections are usually completed with 48 hours.
If the listing is still in Pending status and has not been Closed, you can still edit the Selling Agent fields.
Only MLS staff can correct these once the listing is Closed. Send an email to suppport@dev-gsbor.pantheonsite.io with the MLS# and explanation of the error. Attach any applicable documents, such as a signed contract showing the original or corrected date/price. Corrections are usually completed with 48 hours.
Send an email to support@somomls.com containing a copy of the completed M125 form with both Buyer’s and Seller’s signatures, or copy of the contract if the non-disclosure statement was written in.
Only MLS staff can correct these once the listing is published. Send an email to suppport@dev-gsbor.pantheonsite.io with the MLS# and explanation of the error. Include any applicable documents, especially a copy of the signed contract, the settlement statement, and the Authorization to Show contract Corrections are usually completed with 48 hours.
Send verification of the Subdivision Name, City, etc. and County where it’s located to support@somomls.com. Can be County Assessor’s records, CRS Data sheet, copy of Plat, etc. Programming usually takes 24-48 hours to complete.
CLICK HERE for realtor.com support
If your listing is showing the correct information in Flex, and it’s been more than 12 hours since the last change was made, realtor.com must correct the listing on their end.
If your listing is showing the correct information in Flex, and it’s been more than 12 hours since the last change was made, zillow.com must correct the listing on their end.
Email Zillow Support at agentcare@zillow.com.
Listings belong to the Broker. If the listing will transfer with you to a new office, send a completed copy of the M125 form to support@dev-gsbor.pantheonsite.io. All signatures are required. MLS Staff will transfer the listings to the new office.
Note: Brokers should review the agent’s superuser access in Flex and request to add or remove access to other agent or office Flex accounts.
SOMO MLS emails the fine info to the email in your Flex profile, and saves a copy in Flex. Go to Menu and select My Violations and/or My Notifications.
CLICK HERE to view the NAR Clear Cooperation Policy.
If the agent has a listing in mls, click on the Report Violation button, which is located at the top right of the screen in the additional menu dropdown.
If the violation has to do with a lockbox, sign in the yard, advertising on social media, etc. send an email to support@somomls.com with a photo or screenshot of the violation.
Please check the MLS RULES before submitting a violation report.
See NAR’s website for more information on the code of ethics.
Find the updated awards criteria in 2023 Volume Award Levels
If you’d like to apply for a RETS Data Feed, download and complete the IDX Agreement and submit to support@somomls.com.
If you need a different solution, for example you use Word Press, Flex offers a full array of IDX solutions here fbsproducts.com.
Guides and How To's
SMLS & GSBOR Governing Documents
SWBOR Governing Documents
WPBOR Governing Documents
SOMO MLS Governing Documents
Listing Forms
NAR Policies
MLS Violation Reporting
Some violations, such as breaches of Clear Cooperation are not tied to an MLS listing. It is best to submit these types of violations directly to MLS admins and provide adequate verification. Other rules violations not directly tied to listing data may also need to be reported from time to time. For these types of violations, please complete the Online MLS Violation Reporting Form. Please do NOT use this form to report listing data errors. Listing information needing correction should be reported from the listing report, using the ‘Report Error’ button.
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